Detailed Business Process Model Description : Meter Read Description : 2.6 Enter Reason for Missed Read as Remark in Reading Software

2.6 Enter Reason for Missed Read as Remark in Reading Software
See Read Meter Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: Meter Reader/Technician
Description: At times it may not be possible to obtain the read from the customer's meter. An obstruction, clouded glass, or animal may prevent the reader the reader from getting the read. An entry is made in the reading software to communicate the reason the read was not obtained. Comments from the Meter Reader can trigger a Field Activity, Customer Contact or Bill Message. Refer to 4.2.1.2a Load Meter Reads.
 
 
MRRCRERESAM - this algorithm creates an Account Message to be placed on bill (Meter Read Remark Algorithm)
 

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