See Read Meter Page 2 on page 2-3 for the business process diagram associated with this activity.Actor/Role: Meter Reader/TechnicianDescription: At times it may not be possible to obtain the read from the customer's meter. An obstruction, clouded glass, or animal may prevent the reader the reader from getting the read. An entry is made in the reading software to communicate the reason the read was not obtained. Comments from the Meter Reader can trigger a Field Activity, Customer Contact or Bill Message. Refer to 4.2.1.2a Load Meter Reads.
MRRCRERESAM - this algorithm creates an Account Message to be placed on bill (Meter Read Remark Algorithm)MRRCRECC - this algorithm creates a Customer Contact from Meter Read RemarkMRR-SIO This algorithm creates M-SIO Meter - service investigation Field Activity
© 2011 Oracle and/or its affiliates. All Rights Reserved |